Because even dark fashion rebels deserve satisfaction

Welcome, alternative souls, to HELL BUNNY SHOP’s Returns & Exchanges policy. We understand that sometimes even the most perfectly gothic dress or anime accessory might not meet your expectations. That’s why we’ve created a straightforward process to ensure your dark fashion journey remains fearless and satisfying.

RETURN & EXCHANGE WINDOW

We accept returns and exchanges for items in their original condition within 15 days of you receiving your order. Please note that items must be unworn, unwashed, and with all original tags attached.

THE DARK FASHION RETURN PROCESS

1 Initiate Your Return/Exchange

Within 15 days of receiving your order, email us at [email protected] with your return or exchange request. Use the template below to ensure we have all necessary information.

2 Wait for Approval

Our dark fashion guardians will review your request and email you within 2 business days with approval and return instructions.

3 Ship Your Items

Once approved, package your items securely and ship them to our address. We recommend using a trackable shipping method as you are responsible for the return shipping costs.

4 Processing

Once we receive your return, we’ll inspect the items and process your refund or exchange within 5-7 business days.

RETURN/EXCHANGE REQUEST TEMPLATE

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – [Your Order Number] Dear HELL BUNNY SHOP Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your order number] Name: [Your full name] Email: [Your email address] Item(s) to return/exchange: [List item names and quantities] Reason for return/exchange: [Please provide details] For exchanges, I would like to exchange for: Item: [Name of desired item] Size: [If applicable] Color: [If applicable] I confirm that the items are in their original condition – unworn, unwashed, and with all tags attached. Thank you, [Your name]

REFUNDS

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

For exchanges, we’ll ship your new item once we’ve received and inspected your return. Standard shipping charges apply for exchanges.

NON-RETURNABLE ITEMS

To protect our community of fashion rebels, the following items cannot be returned or exchanged for hygiene and safety reasons:

  • Earrings (for obvious piercing-related reasons)
  • Belts & Harnesses that show signs of wear
  • Any item that has been worn, washed, or damaged
  • Items without original tags or packaging

INTERNATIONAL RETURNS

As we ship darkness worldwide (excluding Asia and select remote areas), international customers are responsible for return shipping costs and any customs fees that may apply. We recommend declaring the package as “Returned Goods” to potentially reduce customs charges.

QUESTIONS ABOUT RETURNS?

Our dark fashion guardians are here to help!

Email: [email protected]

Address: 2838 Canis Heights Drive, Los Angeles, US 90071

Thank you for trusting HELL BUNNY SHOP with your alternative style journey. Where darkness meets dress-up.

© 2025 HELL BUNNY SHOP