Welcome, alternative souls and fashion rebels! At HELL BUNNY SHOP, we understand you might have questions about our dark fashion universe. We’ve gathered the most common inquiries from our gothic, witchy, and pop culture-loving community to help you navigate your shopping experience.

🛍️ PRODUCT QUESTIONS

What kind of products does HELL BUNNY SHOP offer?
We specialize in alternative fashion that celebrates your unique darkness! Our collections include gothic dresses, anime-inspired accessories, witchy apparel, pop culture themes (like Beetlejuice, Disney, DC), jewelry, bags, home decor, and much more for those who dare to stand out.
Do you offer plus sizes in your alternative fashion?
We strive to make darkness accessible to all! Please check individual product listings for size availability. Our size ranges vary by collection, but we’re constantly working to expand our offerings for rebels of all shapes.
Are your products officially licensed for pop culture collections?
Yes! Our pop culture collections (like Beetlejuice, Disney, and DC) are officially licensed, ensuring authentic designs that truly honor your favorite dark universes while maintaining the quality HELL BUNNY is known for.

🚚 SHIPPING & DELIVERY

Where does HELL BUNNY SHOP ship?
We proudly ship worldwide to most countries, though we currently cannot deliver to Asia and select remote areas. Our darkness knows few bounds!
What shipping options are available?
We offer two main shipping methods:
• Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 days after dispatch
• Free Shipping on orders over $50 via EMS – arrives within 15-25 days after dispatch
How long does order processing take?
Our dark fashion artisans need 1-2 business days to carefully prepare your alternative fashion items with the reverence they deserve before beginning their journey to you.
Can I track my order?
Absolutely! Once your order ships from our shadowy warehouse, we’ll send you a tracking number so you can follow your package’s journey to your creative sanctuary.

💳 PAYMENTS & ACCOUNTS

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all the major payment methods for our international community of fashion rebels.
Is my payment information secure?
Completely! We use industry-standard encryption to protect your dark transactions. Your payment details are safe with us as you build your alternative wardrobe.
Do I need to create an account to order?
While creating an account lets us track your dark preferences and makes future orders easier, you can certainly checkout as a guest if you prefer a quicker descent into our fashion underworld.

↩️ RETURNS & EXCHANGES

What is your return policy?
If any item doesn’t quite summon your inner darkness, you have 15 days after receipt to initiate a return. We want every HELL BUNNY piece to feel like it was magically crafted just for you.
How do I initiate a return?
Simply contact our dark fashion guides at [email protected] within 15 days of receiving your order, and we’ll guide you through the process of returning items to our underworld.
Are there any items that cannot be returned?
For hygiene reasons, earrings and certain accessories may be final sale. Please check individual product pages for specific return restrictions on intimate items.

🌙 DARK FASHION TIPS

Any advice for new alternative fashion enthusiasts?
Start with statement pieces that speak to your soul! Layer our witchy dresses with harnesses from our collection, or pair anime-inspired blouses with our gothic bottoms. Don’t be afraid to mix themes – true darkness defies categorization!
How can I save on shipping?
Order multiple items to reach the $50 free shipping threshold! This is the perfect excuse to stock up on coordinating pieces from our themed collections and build your ultimate alternative wardrobe in one dark transaction.

Still have questions about navigating our dark fashion universe?

Our dark fashion guides are here to help at [email protected]

© 2025 HELL BUNNY SHOP. Where darkness meets dress-up.